FAQ

Welcome to the DODGuidons.com FAQ section. This is your AO for quick, straightforward answers about our regulation guidons, custom flags, streamers, embroidered patches, and name tapes.

Whether you're active duty, prior service, supporting a unit, or preparing for an upcoming ceremony, we're here to help.

Our regulation products are manufactured with close attention to applicable specifications, workmanship, military tradition, and the requirements provided with your order. Custom and non-regulation products are manufactured according to customer-approved artwork and specifications.

If you do not find the answer you need below, contact our team and we will be glad to assist.

GUIDONS, FLAGS & STREAMERS

Q: Are your guidons made to military specifications?
A: Yes. Our regulation guidons are manufactured in accordance with the applicable specifications for the product ordered, including:

AR 840-10 for U.S. Army guidons
Applicable Marine Corps guidance for U.S. Marine Corps guidons
Applicable Department of the Air Force guidance for U.S. Air Force and Space Force products
NTP 13(B) for applicable U.S. Navy products

Custom and non-regulation designs are manufactured according to the customer-approved artwork and specifications.

Q: Can I customize my guidon or flag?
A: Yes. You may upload artwork or provide your unit information, colors, lettering, insignia, and other design requirements. Our design team can help translate your concept into a production-ready design.

Q: Can you reproduce my unit logo, insignia, or organizational emblem?
A: Yes, provided you are authorized to request its reproduction. By submitting a logo, insignia, trademark, seal, or copyrighted artwork, you confirm that you have the appropriate authority or permission to use and reproduce it.

Q: Do you provide artwork proofs before production?
A: For custom products requiring artwork approval, we may provide a digital proof before production.

Customers are responsible for reviewing spelling, numbers, unit designations, colors, logos, insignia, dimensions, layout, and placement before approving the artwork.

Once artwork is approved, production may begin. Changes requested after approval may result in additional charges and production delays.

Q: Do you offer framed guidons?
A: We do not offer framing services. However, we manufacture guidons in several sizes suitable for presentation, display, gifts, and framing by the customer or a professional framer.

Q: What is the production time for a guidon?
A: Most guidon orders are produced within approximately 7–14 business days, depending on the complexity of the design, current production volume, material availability, and customer approval time.

Production time is separate from shipping time.

Rush production may be available for qualifying orders. Please contact us before ordering if you have a required ceremony or in-hand date.

Q: Is my ceremony or in-hand date guaranteed?
A: Please provide your required in-hand date when placing your order.

We make every reasonable effort to accommodate ceremonies, changes of command, retirements, graduations, presentations, deployments, and other time-sensitive events.

However, a requested date is not guaranteed unless DODGuidons confirms the commitment in writing.

Q: Will the finished colors exactly match what I see on my computer or phone?
A: Not always. Computer monitors, mobile devices, photographs, and digital proofs may display colors differently from physical materials.

Thread, fabric, ink, sublimation, and other materials may also vary slightly between production lots. Reasonable color and manufacturing variations are normal and are not considered defects.

PATCHES & NAME TAPES

Q: I don't see the patch I need. Can you make it?
A: In many cases, yes. Please email us the patch information, photograph, artwork, measurements, or other details and we will review your request.

Q: Can I request custom embroidery or custom patches?
A: Yes. We manufacture custom embroidered patches, name tapes, unit insignia, morale patches, and other embroidered products.

You may upload your design or contact us for assistance preparing your artwork.

Q: What backing options are available?
A: Most embroidered items are available with:

Sew-on backing
Hook-and-loop backing

Other backing options may be available depending on the product.

Q: Can you match an existing patch?
A: In many cases, yes. Please send us a clear photograph or physical specifications, including size, colors, border type, backing, and any required lettering.

Minor differences may occur due to thread availability, embroidery methods, materials, or changes in the original manufacturer's production.

ORDERS & PRODUCTION

Q: How long does it take to receive my order?
A: Most orders are produced within approximately 7–14 business days, depending on complexity and current production volume.

Custom products may require additional time for artwork preparation, customer approval, embroidery setup, sewing, or other production processes.

Shipping or carrier transit time is separate from production time.

Q: When does production time begin?
A: Production time begins after we have received everything required to manufacture your order. This may include:

Payment
Artwork
Logos or insignia
Measurements
Color selections
Product specifications
Customer approval

Delays in receiving required information or artwork approval may delay production.

Q: Can I change my order after it has been placed?
A: Contact us as soon as possible.

Changes may be possible before custom work or production begins. Once artwork, digitizing, cutting, embroidery, sewing, printing, engraving, or other production work has started, changes may result in additional charges or may no longer be possible.

Q: Can I cancel a custom order?
A: Custom orders may generally be canceled before custom work begins.

Once artwork, digitizing, setup, material cutting, embroidery, sewing, printing, engraving, or other production has begun, cancellation may be limited or unavailable.

Please refer to our Terms and Conditions for complete details.

SHIPPING

Q: Do you ship to APO, FPO, and DPO addresses?
A: Yes. We proudly ship to military APO, FPO, and DPO addresses.

Delivery times to military addresses may vary depending on destination and military postal operations.

Q: Will I receive a tracking number?
A: Yes, when tracking is available for the selected shipping method, you will receive a shipping confirmation email with tracking information after your order ships.

Q: Can you overnight an order?
A: Expedited shipping may be available for qualifying orders.

Please understand that overnight shipping does not mean overnight production. Production time and shipping time are separate.

If you require rush production and expedited shipping, contact us before placing your order so we can determine whether your requested date can be accommodated.

Q: What happens if my package is lost or damaged?
A: Contact us promptly if your package appears to be lost, arrives damaged, or tracking shows delivery but the package cannot be located.

We may request photographs, packaging, tracking information, or other documentation to assist with a carrier investigation or claim.

RETURNS, REMAKES & DEFECTS

Q: Can I return a custom product?
A: Custom and personalized products are generally non-returnable unless there is a verified manufacturing defect or DODGuidons production error.

Custom products cannot normally be returned because the customer changed their mind, ordered the wrong size, supplied incorrect information, or approved artwork containing an error.

Q: What if there is a problem with my order?
A: Please contact us within 20 calendar days of delivery if you receive:

Incorrect merchandise
A manufacturing defect
Missing items
Shipping damage
A product that does not match the approved specifications

We may request photographs and other information to evaluate the issue.

If we confirm that DODGuidons made a production error, we may repair, correct, replace, remake, or refund the product as appropriate.

PAYMENTS & TAX

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and government purchasing cards.

Payments are processed securely through our authorized payment processors.

Q: Do you accept Government Purchase Cards?
A: Yes. We accept Government Purchase Cards, commonly referred to as GPC cards.

Government customers requiring specific processing arrangements may contact us directly before placing an order.

Q: Do you offer Tier One credit-card processing for government purchases?
A: Yes. Government customers requiring Tier One credit-card processing should contact us by email so the order can be processed through the appropriate payment channel.

Q: What name will appear on my credit-card statement?
A: Charges may appear under 915 Synergy LLC, DODGuidons, or a similar business identifier associated with our payment processor.

Q: Do you charge sales tax?
A: Qualifying tax-exempt government purchases are not charged sales tax when the appropriate exemption requirements are met.

Other orders may be subject to applicable sales tax as required by law.

GOVERNMENT & BULK ORDERS

Q: Do you accept unit bulk orders or government contracts?
A: Yes. DODGuidons is operated by 915 Synergy LLC, a veteran-owned small business and registered government vendor.

We welcome unit orders, organizational purchases, government purchase orders, and other institutional procurement requests.

Q: Can you provide a formal quote?
A: Yes. We can provide formal written quotes for government agencies, military units, schools, organizations, and bulk purchases.

Please include the product, quantity, specifications, shipping destination, and required in-hand date when requesting a quote.

SUPPORT & CUSTOM REQUESTS

Q: How do I contact DODGuidons?
A: You may contact us by email, phone, or through the Contact Form on our Website.

Email: S4@dodguidons.com

Phone: 771-888-5968

For custom orders, quotes, rush requests, or ceremony deadlines, please include as much information as possible so we can respond accurately.

Q: What information should I include with a custom request?
A: Whenever possible, please include:

Product type
Quantity
Size
Single-sided or double-sided construction
Colors
Lettering
Unit information
Artwork or logo
Required in-hand date
Shipping destination

Providing complete information helps us prepare an accurate quote and production estimate.